Tuesday, March 27, 2018

We Build It, We Own It


Tuesday, November 28, 2017


The digital era has redefined us: we are all technologists now. We have heightened expectations for the way things work. We demand speed, convenience and performance. We seek the digital experience.

We recently launched our own borrower portal to deliver a digital experience to borrowers whose loans we service. Owning the technology enables us to evolve it at a faster pace, meeting the demands for speed, convenience and performance. It also inspires innovation because we have a commanding view of how borrowers engage technology.

Lenders benefit because we can tailor the portal so it looks like it is their own technology. This makes us a valuable partner in their quest to deliver a digital experience for their borrowers.

The business case backing our decision to invent rather than rent is that we can affect borrower satisfaction and engagement and foster greater customer loyalty. Our portal offers a variety of self-serve functions, including the ability to review electronic loan statements, schedule payments and even submit a financial hardship package.

All of this contributes to faster and more efficient processing and lower operating risk. And who doesn't want that?


The Big Idea
Owning the technology enables us to fast-track the digital experience.


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