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You may not be a party to every conversation we have with your borrowers, but we keep you current.
We compile detailed notes of every conversation we have with borrowers, documenting everything that was discussed. It’s valuable information, particularly if a loan is in default.
Every day we extract these notes from our servicing platform and load them into BSI ASSET360TM, our advanced analytics and reporting platform. Lenders can log in using a secure portal and search and sort conversations using keywords and download them to their local devices.
It's one way we create transparency in loan servicing and empower you with choice and control.
You may be out of earshot, but you'll never be out of touch.
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